CNC Machining Standards
The DTSS-3D standard
Quality Assurance
How DTSS-3D upholds quality processes
We set the bar high
DTSS-3D has developed a set of processes to make sure the highest manufacturing standards are applied to every custom part you order. We inspect each order dimensionally and visually, both during and after production, so that your custom components are delivered on time and to your exact specifications.
3D Printing Standards
Injection Molding Standards
To get a compact overview of our manufacturing standards, download handy PDF versions.
ISO certifications
Thanks to our highly vetted supplier network and ISO 9001-certified Quality Management System, it’s always possible to have your parts manufactured with industry-specific certifications. Our manufacturing partner network can certify to the following standards: ISO 9001, AS 9100, ISO 13485, ISO 14001 and ISO TS16949.
Contact your Account Manager or sales@3d-baidu.com to find out more.
How we assess the quality of our suppliers
We have a comprehensive method for selecting, onboarding and tracking the performance of every supplier in our manufacturing partner (MP) network. Check out our MP network page to read more about our approach.
Quality documentation
We track the performance of our suppliers to ensure that orders meet the DTSS-3D standard. We can provide certifications and reports upon request.
Certificate of Conformance
Availability:
CNC machining, Sheet metal fabrication, Injection molding
CMM Inspection Report
Availability:
CNC machining
Material Certificate
Availability:
CNC machining,
Sheet metal fabrication
Dimensional Inspection Report
Availability:
CNC machining, Sheet metal fabrication, 3D printing
To learn more about quality documentation at DTSS-3D, download a handy.
overview of all the reports we offer.
Contacting DTSS-3D for support
We’re here to help with any questions or concerns. To check the status of your order, go to “My Orders” in the quote builder.
If you have questions on your quote before production starts, contact your Account Manager or email sales@3d-baidu.com. If you need help with your order during production, you can reach out to support@3d-baidu.com and our Customer Support or Project Management teams will advise you.
Tracking your order after it’s shipped
There are several ways to track your order. Depending on the region and manufacturing process, you may receive your parts directly from manufacturing partners or from a DTSS-3D quality control cross-dock.
3D printed parts
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Always direct-shipping from the manufacturing partner to customer
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You will receive parts mainly through DHL Express (EU) and FedEx (US)
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Tracking updates are provided by Aftership
CNC/sheet metal fabrication/injection molding with delivery address in EU, UK or US
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Orders are cross-docked and QC’ed at a DTSS-3D facility.
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After cross-docking, tracking is shared with you
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You will receive your part through DHL Express, FedEx or UPS.
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Tracking updates are provided by Aftership
CNC/sheet metal fabrication/injection molding with delivery address outside EU, UK or US
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Orders are not cross-docked and are shipped directly to you
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Tracking becomes available as soon as the MP ships the order
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You will receive your part through DHL Express, FedEx or UPS
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Tracking updates are provided by Aftership
We handle customs clearance
DTSS-3D handles customs for orders to/from the UK, US and countries within the EU. We ship Delivered Duty Paid (DDP), meaning that we handle customs before your part arrives at one of our cross-docking locations in Amsterdam or Chicago before shipping it to you.
Unfortunately, we can’t handle customs for every country and region. If your order originates from or is being shipped to a country outside the UK, US and EU, we won’t be able to handle customs directly. We can assist you with documentation and other types of support if need be.
Troubleshooting your order
Specifications policy
Remember to check your quote, technical drawing and CAD file for consistency before placing your order. This will ensure that any discrepancies are caught before your order goes into production. Please read our specifications policy for further details, and reach out to your account manager or sales@3d-baidu.com for any questions.
How we handle disputes
In handling disputes, we take on manufacturing risks for you. If your parts aren’t up to spec, you can easily file a dispute claim and we’ll remake or refund your order. You can file a dispute by clicking on the “Raise an Issue” link within 30 days of receiving your order. Our Customer Success Team will work on resolving your issue as quickly as possible, typically within 1-3 business days.
Your parts are in good hands with DTSS-3D. Put your custom parts into production today.
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